Shipping policy

Shipping Policy

Thank you for shopping with us! Below is our shipping policy outlining how we process and deliver your orders across Australia.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Once your order has been dispatched, you will receive a confirmation email with tracking details.

  • During peak periods (sales, holidays), processing times may be slightly longer.

Shipping Rates & Delivery Times

We ship Australia-wide using trusted carriers.

Standard Shipping

  • Delivery time: 3–7 business days

  • Cost: Calculated at checkout

Express Shipping

  • Delivery time: 1–3 business days

  • Cost: Calculated at checkout

Please note: Delivery times are estimates and may vary depending on your location, especially for remote or regional areas.

Shipping Locations

  • We currently ship within Australia and New Zealand only.

  • For international shipping inquiries, please contact us before placing your order.

Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your parcel directly through the carrier’s website.

Delivery Issues

  • Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses due to incorrect addresses.

  • If your package is delayed, lost, or damaged in transit, please contact us at outbackmemorials@gmail.com and we will assist you as soon as possible.

Authority to Leave (ATL)

  • By default, shipments may be left in a safe place if no one is available to receive them.

  • If you prefer signature on delivery, please let us know at checkout.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: outbackmemorials@gmail.com

We appreciate your support and aim to get your order to you as quickly and safely as possible!